Riding Access

Service Hours

The Interurban Trolley Access operates the same hours as the Interurban Trolley:

  • Monday through Friday from 5:00 am to 8:00 pm
  • Saturday from 5:00 am to 7:00 pm

Pick-up times cannot be made earlier than 5:00 am or later than 7:30 pm Monday through Friday and 6:30 pm on Saturday.

The Interurban Trolley Access does not operate on Sundays and major holidays including:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas Day

Scheduling a Trip

Once you receive your Interurban Trolley Access ADA Card, you are eligible to ride.

Please call the number below to schedule a trip.
574-674-2345

When scheduling a trip, riders will be asked to provide:

  • Your name
  • Your address
  • Your telephone number
  • Complete name and address for pick-up and drop-off location

 

Trips can be scheduled between 8:30 am and 4:00 pm, Monday through Friday. You must schedule trips in advance at least one business day prior to the trip being taken (by 4:00pm the day before).

Trips for Saturday and Monday must be scheduled no later than the Friday before. Any trips for the day after a holiday (see Service Hours), must be scheduled no later than the business day before the holiday.

Interurban Trolley Access riders are encouraged to call in advance to schedule rides for future dates when possible. This allows the service provider to more efficiently meet riders’ needs and plan in advance.

If you need to cancel your trip please do so at least one hour before, otherwise you will be considered a No Show. Riders with reoccurring No-Shows may be suspended by the Interurban Trolley Access Service.

Taking a Trip

All riders must be ready 30 minutes prior to the confirmed pick-up time. Your Access ride is considered on time if it arrives 30 minutes before to 30 minutes after the time you originally requested. This is because Access is a shared ride service and your departure times must be flexible to accommodate the greatest number of riders. Once the van arrives, after the driver announces their arrival, the van will only wait up to 5 minutes for you to be ready, otherwise your trip will be canceled and you will be considered a no show.

Access operates as a Door-to-Door service. The driver will assist you, if requested from the outermost exterior door of your residence or up to two sets of doors in public buildings to the van. If you're in a manual wheelchair the driver may assist you over one curb or step, but under no circumstances will a driver assist with moving electric wheelchairs. The driver must also never leave the line of sight of their vehicle. You may ask the driver to assist carry up to two small bags or packages totaling 20 pounds that can be completed on one trip.

When you board at the van, give the driver your Interurban Trolley Access ADA Card, photo ID, along with you're fare in exact change or pre-purchased 10-Ride Punch Card. The driver will swipe the card to verify your trip before your ride begins. If you need a receipt ask the driver while you pay your fare and you will receive one.

Since only pre-scheduled trips may be taken, you may only ride to the destination you requested to the dispatcher when you made your reservation the day before your trip. When your ride is completed, please be sure to carry all your personal belongings with you when you exit the vehicle (or ask the driver for assistance), the driver will assist you to the outermost door at your destination.

Fares

The Interurban Trolley Access fare is $2.00 for each one-way trip within the designated corridor. Trips must begin and end in the Paratransit ADA Corridor for the trip to be eligible for the service.

Your assistant, friend, or relative may ride with you free of charge (please make sure to tell the dispatcher). If you have additional passengers, the cost is 40 cents for each adult rider after the second rider and 20 cents for each child after the second rider. Exact change is required. The driver cannot make change. If you don't have exact change your ride may be refused (unless you're willing to overpay for your ride) and your trip will be considered a denied trip.

There are no wait times. After each stop, a new ($2.00) fare will be paid for each one-way trip. Each trip (and individual stop) must be scheduled prior to 4:00pm the day before, at least one business day in advance.

All fares can be pre-purchased using a 10-ride punch card.

 

The Interurban Trolley Access also offers 10 Ride Punch Cards in addition to the regular $2.00 fare per one-way trips.

Point of Sale Locations

Riders can purchase the 10 Ride Punch Card by the following ways:

 

 

10 Ride Punch Card

Online

 

In Person

 

Day passes can be purchased in person at the following Martin's Supermarket locations in Elkhart and Goshen:

 

Elkhart Locations                                                            

 

Goshen Locations                                                         

 

Phone

 

Please contact the Michiana Area Council of Governments (MACOG) at 574-674-8894 to purchase a 10 Ride Punch Card in bulk. All passes can be picked up or mailed by MACOG  per the Rider's request.      

 

227 W. Jefferson Blvd.

1120 County-City Building

South Bend, IN 46601

p: 574-674-8894

f: 574-239-4072

© Copyright 2017 by Michiana Area Council of Governments. All Rights Reserved